Enable team members to schedule and manage their availability, ensuring new email conversations are unassigned during their absence for seamless workflow continuity.

Managers and supervisors can follow email threads of interest to get notified on progress made on customer queries and escalations.

Track all email threads easily using unique Conversation IDs (ticket numbers) mapped to each email conversation.

Categorize conversations using Email Views. Use a combination of filters to bucket email conversations and save them for quick access.

Collaborate with co-workers from teams outside your shared mailbox, on both internal and external queries.

Get insightful context on conversations with customers and employees. Leverage this to understand them better and craft personalized responses.

Create and save canned responses as email templates with rich media attachments. Share them with your team to provide faster, more consistent responses.

Collaborate on email responses in real time by sharing drafts with the team to figure out the best responses for your customers.

Collaborate within your team seamlessly, without Ccs and forwards. Use @mention to tag a colleague and write a note.

Ensure faster approvals on requests from customers, vendors, or employees from the comfort of your inbox. Simplify approval workflows.